Kolo

Kolo Card is a debit card that lets you spend your anywhere Visa is accepted.

Card Overview

This guide explains the personal card activation process, requirements, and what to expect.

Personal Card Activation

Explains how Kolo card payments use Spending Balances, how to manage their priority order, and how BTC cashback can be included or excluded from card spending.

Card Spending Balances — How it Works

This article explains the main risk rules, transaction limits, and common decline reasons for Kolo Visa USD cards.

These rules are designed to protect your card from fraud, reduce risky…

[Visa USD 454905] Card Risk Rules & Decline Reasons

3D Secure (3DS) is an additional security layer for online card payments that helps verify your identity and protect against fraud.

3D Secure (3DS) — How It Works

A chargeback is a way to dispute a card transaction and potentially recover funds when something goes wrong with a purchase.

Chargebacks — Protection & Disputes

When a card transaction is canceled or adjusted, you may receive money back through either a refund or a reversal. Here's how each works and what to expect.

Refunds & Reversals

This article explains how card appearance works in the Kolo app and in supported mobile wallets, including Apple Wallet, Google Wallet, and Samsung Wallet.

Card Appearance & Customization

Card Lock & Termination

You can add your Kolo Card to Apple Pay or Google Pay to pay in stores with your phone or watch, and to complete online checkouts faster.

Add Your Kolo Card to Apple Pay or Google Pay

Complete guide to your Kolo card — ordering, activation, usage, security, and troubleshooting.

Card

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