Kolo

Kolo Card is a debit card that lets you spend your anywhere Visa is accepted.

Card Overview

This guide explains the personal card activation process, requirements, and what to expect.

Personal Card Activation

Explains how Kolo card payments use Spending Balances, how to manage their priority order, and how payment conversion works.

Card Spending Balances — How it Works

This article explains the main risk rules, transaction limits, and common decline reasons for Kolo Visa USD cards.
These rules are designed to protect your card from fraud, reduce risky…

[Visa USD 454905] Card Risk Rules & Decline Reasons

3D Secure (3DS) is an additional security layer for online card payments that helps verify your identity and protect against fraud.

3D Secure (3DS) — How It Works

A chargeback is a way to dispute a card transaction and potentially recover funds when something goes wrong with a purchase.

Chargebacks — Protection & Disputes

This article explains the difference, where returned funds go, and why a transaction may sometimes look like a refund followed by a new charge.

Refunds & Reversals

This article explains how card appearance works in the Kolo app and in supported mobile wallets, including Apple Wallet, Google Wallet, and Samsung Wallet.

Card Appearance & Customization

Card Lock & Termination

You can add your Kolo Card to Apple Pay or Google Pay to pay in stores with your phone or watch, and to complete online checkouts faster.

Add Your Kolo Card to Apple Pay or Google Pay

This article explains the limits and restrictions that apply specifically to the EUR card in Kolo.

[Visa EUR 442601] Card Limits and Restrictions

Set a PIN code for your USD Kolo card to protect it and make card payments more secure.

How to Set Up Your Card PIN

This article explains what USD balance is in Kolo, how you can use it, and which USD transfers aren’t available.

USD Balance — How You Can Use It

Why is more money held than my car rental cost?

Learn how to withdraw cash from ATMs with your Kolo USD card, including withdrawal limits and applicable fees.

Cash Withdrawal

Complete guide to your Kolo card — ordering, activation, usage, security, and troubleshooting.

Card

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