Kolo

Kolo Card is a debit card that lets you spend your anywhere Visa is accepted.

Card Overview

Before you can start using your Kolo Card, you'll need to activate it by making your first topup. This guide walks you through the activation process, requirements, and what to…

Card Activation — How to Get Your First Card

A complete reference for Visa USD card risk rules, transaction limits, and decline reasons.

[Visa USD] Card Risk Rules & Decline Reasons

3D Secure (3DS) is an additional security layer for online card payments that helps verify your identity and protect against fraud.

3D Secure (3DS) — How It Works

A chargeback is a way to dispute a card transaction and potentially recover funds when something goes wrong with a purchase.

Chargebacks — Protection & Disputes

When a card transaction is canceled or adjusted, you may receive money back through either a refund or a reversal. Here's how each works and what to expect.

Refunds & Reversals

Pavel Luchkovskyi

Complete guide to your Kolo card — ordering, activation, usage, security, and troubleshooting.

Card

Find answers and get help from Intercom Support and Community Experts

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