What Grant Access Is
Grant access is a way to share one of your personal wallets with another Kolo user by email. Once access is granted, the other person sees the wallet inside their own Kolo account and can use it as if it were their own — including the card linked to that wallet. You can grant access to more than one person, and you can remove access at any time.
Access is granted per wallet, not per account. Your other wallets stay private.
What the Person You Invite Can Do
When you grant access, the other person gets full access to that wallet.
Action | What it means |
View balances | See available funds linked to this wallet |
Track transactions | Monitor all incoming and outgoing payments in real time |
Card access | See card details and pay with the card anywhere |
Make payments | Send and move funds from the wallet |
They can also manage the card linked to the wallet — including terminating or reissuing it.
⚠️ Grant access only to people you fully trust. There are no granular permissions. Anyone you add can see the card details, spend the funds in the wallet, and manage the card.
You stay the cardholder. Confirmation codes and payment details are always sent to the cardholder — you — not to the person you invited.
Before You Start
Check that you have:
the correct email address of the person you want to invite
funds and a card in the wallet you plan to share (optional, but the shared card is only useful if the wallet is funded)
The person you invite does not need to complete a separate verification. They only need a Kolo account — Kolo is available on the web, in the mobile app, or via the Telegram bot.
How to Grant Access
Open the wallet you want to share
Open the wallet settings
Tap Grant access
Tap Add user
Enter the person's email address
Review the list of what the user will have access to
Tap Share
If two-factor authentication (2FA) is enabled on your account, you will be asked to confirm the action before access is granted.
After that, you'll see the Access granted screen confirming that a link to access Kolo was sent to that email address
The Grant access item in wallet settings then shows who the wallet is shared with — either the email address or the number of users.
What the Person You Invite Receives
They receive an email letting them know you gave them access to a Kolo wallet, with a Start using button.
If they already have a Kolo account, the shared wallet simply appears after they log in
If they don't, they can create an account with that email address and the wallet will be there
Using a Wallet Shared With You
If someone granted you access to their wallet, the shared wallet appears in your Kolo account alongside your own wallets.
You can:
view the balance and transaction history
see the card details and pay with the card
send and move funds from the wallet
terminate or reissue the card
Managing who else has access to the wallet stays with the wallet owner. You cannot grant access to a wallet that was shared with you.
Seeing Who Made a Transaction
When a wallet is shared, transaction details include a Performed by field showing the email address of the user who made the transaction. It is shown for non-card transactions (for example, transfers). Use this field if you need to check who moved funds from a shared wallet.
How to Remove Access
Open the wallet
Open the wallet settings
Tap Grant access
Tap the user in the list
Tap Remove access
Confirm by tapping Remove access again
Choosing Keep access cancels the action and leaves everything as it is.
What happens after you remove access
the user immediately loses access to the wallet
the user also loses access to the card linked to that wallet
the wallet and the card disappear from their Kolo account
the user receives an email letting them know their access was revoked
The card itself is not terminated automatically. If the card should no longer be used, terminate it separately.
FAQ
Why do I see "Wallet can't be shared with this email"?
Why do I see "Wallet can't be shared with this email"?
The email address cannot be used for sharing this wallet. Check that the address is typed correctly, that it isn't your own address, and that the person isn't already in the access list.
Can the person I share with pass access on to someone else?
Can the person I share with pass access on to someone else?
No. Only the wallet owner can grant or remove access.
Can I share more than one wallet?
Can I share more than one wallet?
Yes. Access is granted per wallet, so you can share different wallets with different people.
I removed access by mistake — what now?
I removed access by mistake — what now?
Grant access again the same way. The person will receive a new email and the wallet will reappear in their account.
Need Help?
If you need help granting or removing access to a wallet, or the shared wallet or card is not showing up as expected, contact Kolo support.