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How to Keep Your Kolo Account Secure

Keeping your Kolo account secure helps protect your funds, personal information, and cards from unauthorized access. This article outlines the most important steps you can take to keep your account safe.

Protect the accounts and devices you use to access Kolo

Kolo does not rely on a standalone account password in every access flow, so it is especially important to secure the services and devices you use to access your account.

This includes:

  • your Telegram account, if you use Kolo via Telegram Mini App

  • your phone and app access, if you use the iOS or Android app

  • your email account, if it is used for confirmations, alerts, or recovery

To keep your account safer:

✅ enable Two-Step Verification in Telegram

✅ use a device passcode, Face ID, Touch ID, or fingerprint lock

✅ enable app-level protection where available

✅ secure your email with a strong password and 2FA

✅ never share login or verification codes

Enable Two-Factor Authentication (2FA)

Two-Factor Authentication adds an extra layer of protection to your account.

When 2FA is enabled, you will need a one-time code from your authenticator app to log in or confirm certain sensitive actions.

💡 We strongly recommend enabling 2FA for all Kolo users.

Never share verification codes or sensitive details

Kolo support will never ask you to share:

  • your 2FA code

  • SMS or email verification codes

  • full card details

  • CVV/CVC code

If anyone asks for this information, do not share it.

Verification codes should only be entered by you in the Kolo app or on the official Kolo website.

Be careful with links and messages

Scammers may try to trick you into opening fake websites or sharing personal information.

Be cautious if you receive messages that:

  • create urgency or pressure

  • ask you to log in through a link

  • ask for verification codes

  • promise rewards in exchange for personal data

Before entering any account information, make sure you are using the official Kolo app or the official Kolo website.

⚠️ If something looks suspicious, do not continue.

Review your account activity regularly

Check your account activity from time to time so you can spot anything unusual quickly.

Pay attention to:

  • transactions you do not recognize

  • card payments you did not make

  • security actions you did not request

  • unexpected changes to your contact details or settings

If you notice something suspicious, contact support as soon as possible.

Use only your own details

Make sure your Kolo account is used only by you and with your own verified information.

For your security, do not:

  • share your account with another person

  • let someone else complete security steps on your behalf

  • use someone else’s email, phone number, or payment details unless explicitly allowed in the product flow

This helps reduce the risk of fraud, account access issues, and verification problems.

What to do if you think your account is at risk

If you think someone may have accessed your account, act as quickly as possible.

Recommended steps:

  1. Secure your Telegram account, email, and device

  2. Disable access on any device you do not trust

  3. Review recent transactions and activity

  4. Enable or re-check your security settings

  5. Contact Kolo support

If relevant, include details such as:

  • what happened

  • when you noticed it

  • the transaction ID, if the issue is related to a payment or transfer

  • screenshots, if available

Need help? If you notice suspicious activity or think your account may be at risk, contact our support team right away.

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