Kolo

Add funds to your Kolo balance with crypto or, for EUR cards, a card-to-card transfer.

How to Top Up Your Balance in Kolo

Learn how to receive crypto deposits and internal transfers in Kolo, what to check before receiving funds, how long crediting takes for each network, and how received funds connect to…

Crypto Deposits — How to Receive Funds in Kolo

When a memo, tag, or comment is required for a crypto deposit, why it matters, and what happens if it's missing or incorrect.

Memo / Tag Requirements for Crypto Deposits

Send funds from Kolo to another Kolo user, a crypto address, an IBAN or between your own wallets.

How to Send Funds in Kolo

Send crypto to anyone using only their email address — free of charge.

Send Money via Email — How It Works

Exchange one asset for another inside your Kolo wallet.

How to Swap Crypto in Kolo

How SEPA withdrawals from Kolo work: verification, recipient details, fees, limits and timing.

EUR IBAN Withdrawals

Why a card payment, top-up or refund amount may differ from what you expected.

Final Amount Differences Explained

What the Travel Rule is and which sender or receiver details Kolo asks for when you deposit or withdraw crypto.

Travel Rule

How to deposit correctly, the most common reasons for failed deposits, and our recovery (refund) policy, timelines, and fees.

Wrong Deposit Policy

How to add money, transfer to others, and exchange currencies in Kolo.

Topup, Send & Swap

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