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Learn how to receive crypto deposits and internal transfers in Kolo, what to check before receiving funds, how long crediting takes for each network, and how received funds connect to…

Crypto Deposits — How to Receive Funds in Kolo

This article explains when a memo, tag, or comment is required for a crypto deposit, why it matters, and what can happen if it is missing or incorrect.

Memo / Tag Requirements for Crypto Deposits

Learn how to deposit correctly! Familiarize yourself with the most common reasons for failed deposits, as well as our policy on asset recovery (Refunds), timelines, and the associated fees.

Wrong Deposit Policy

Send digital assets to another recipient directly in the app using only their email address, free of charge. This guide explains how email transfers work.

Send Money via Email — How It Works

This article explains how to add funds to your Kolo balance using the available top-up methods.

How to Top Up Your Balance in Kolo

This article explains how to send funds from your Kolo wallet using the Send feature.

How to Send Funds in Kolo

This article explains how to exchange/convert one asset into another within your Kolo wallet.

How to Swap Crypto in Kolo

Sometimes the amount you see for a card payment, top-up, or refund does not match what you expected. This is usually due to one of a few common reasons. Below…

Final Amount Differences Explained

This guide explains how SEPA withdrawals work, what details you need to provide, what fees may apply, and what to expect after you confirm a transfer. It also explains whether…

EUR IBAN Withdrawals

How to add money, transfer to others, and exchange currencies in Kolo.

Topup, Send & Swap

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