Available send options
To Kolo User
To Crypto Address
To IBAN
To Card
Between Your Wallets
Available options may depend on the currency you select.
Send to a crypto address
Use this option if you want to withdraw crypto from Kolo to an external wallet or platform.
Tap Send
Choose To Crypto Address
Select the currency you want to send
Enter or paste the wallet address
Select a supported network
Enter the amount
Review and confirm the transfer
Send to IBAN
Use this option to withdraw money from Kolo to a bank account.
IBAN transfers are available exclusively within the SEPA (Single Euro Payments Area) region, which includes countries in the European Union and select others like the United Kingdom.
These transfers are processed on business days (Monday to Friday). Funds typically arrive in the destination IBAN account within 1 to 7 business days.
Transfers to countries outside the SEPA region are not supported.
Tap Send
Choose To IBAN
Select the currency
Enter or paste the IBAN
If needed, add extra bank details
Enter the amount
Review and confirm the transfer
Kolo only allows bank withdrawals to your own bank account. That means the bank account must be registered in your name.
Send to a card
Use this option to send funds from Kolo to a bank card.
Tap Send
Choose To Card
Select the currency
Enter or paste the card number
Choose a saved or recent card, if available
Enter the amount
Review and confirm the transfer
You can only send to a card registered in your name. Attempting to withdraw to a card not in your name will result in a failed transaction.
Send between your wallets
Use this option to move funds between your own wallets inside Kolo.
Tap Send
Choose Between Your Wallets
Select the wallet you want to send from
Select the wallet you want to move funds to
Enter the amount
Review and confirm
Send to another Kolo user
This is the fastest way to transfer funds inside Kolo. More details are covered in Send Money via Email — How It Works.
What you see before confirming
Before you complete the transfer, Kolo shows a review screen with transfer details.
Depending on the transfer type, this may include:
Sender wallet
Recipient destination
Recipient gets
You pay
Fee
Exchange rate
Memo, if required
This is your final chance to check everything before sending.
⚠️ Always double-check the destination details before confirming. Crypto and bank transfers may not be reversible once sent.
After the transfer
You may also be able to view Transaction details and save the address, card, or IBAN for future use. The transfer will also appear in your transaction history.
Tips before sending
✅ Always verify the recipient details
✅ Make sure you selected the correct network for crypto transfers
✅ Add a memo when required
✅ Check the final amount, fee, and exchange rate before confirming
✅ Send only to your own bank account or your own card where required
FAQ
Why can’t I send to this crypto address?
Why can’t I send to this crypto address?
This usually means the address is invalid, unsupported, or not available for the selected currency/network.
Try checking:
the wallet address
the selected currency
the selected network
Can I send funds from one currency and have the recipient receive another?
Can I send funds from one currency and have the recipient receive another?
Yes, in some transfer flows Kolo may convert your balance before sending. You’ll see the final amount, exchange rate, and fee on the review screen before confirmation.
Where can I check the status of my transfer?
Where can I check the status of my transfer?
You can check it in your transaction history and in Transaction details after the transfer is created.
Why is my transfer still processing?
Why is my transfer still processing?
Some transfers take longer depending on the transfer type, network load, bank processing time, or additional checks.
Need help?
If you are unsure about the recipient details or something does not look right before confirmation, contact our support team before sending funds.