Use Send to move funds out of your Kolo wallet or between your own wallets. Available options may depend on the currency you select.
Option | Use it to |
Transfer to another Kolo user — the fastest way inside Kolo | |
Withdraw crypto to an external wallet or platform | |
Withdraw money to a bank account in the SEPA region | |
Move funds between your own wallets inside Kolo |
Send to Another Kolo User
This is the fastest way to transfer funds inside Kolo. More details are covered in Send Money via Email — How It Works.
Send to a Crypto Address
Use this option if you want to withdraw crypto from Kolo to an external wallet or platform.
Tap Send.
Choose To Crypto Address.
Select the currency you want to send.
Enter or paste the wallet address.
Select a supported network.
Enter the amount.
Review and confirm the transfer.
Send to IBAN
Use this option to withdraw money from Kolo to a bank account.
Before your first IBAN transfer, complete the IBAN verification in Profile → Services → Transfer to IBAN. For full details, see EUR IBAN Withdrawals.
Where: IBAN transfers are available exclusively within the SEPA region, which includes countries in the European Union and select others. Transfers to countries outside the SEPA region are not supported.
How long: IBAN transfers are usually processed almost instantly, but in some cases may take up to 1–2 business days. Additional information may occasionally be requested to process the transfer.
Tap Send.
Choose To IBAN.
Select the currency.
Enter or paste the IBAN.
Choose the recipient: if you're sending to yourself, check the box confirming you are the recipient. Otherwise, enter the recipient's full name or the company's legal name.
If needed, add extra bank details.
Enter the amount.
Review and confirm the transfer.
Send Between Your Wallets
Use this option to move funds between your own wallets inside Kolo.
Tap Send.
Choose Between Your Wallets.
Select the wallet you want to send from.
Select the wallet you want to move funds to.
Enter the amount.
Review and confirm.
What You See Before Confirming
Before you complete the transfer, Kolo shows a review screen with transfer details. Depending on the transfer type, this may include:
Sender wallet
Recipient destination
Recipient gets
You pay
Fee
Exchange rate
Memo, if required
This is your final chance to check everything before sending.
Always double-check the destination details before confirming. Crypto and bank transfers may not be reversible once sent.
Checklist Before Sending
Always verify the recipient details
Make sure you selected the correct network for crypto transfers
Add a memo when required
Check the final amount, fee, and exchange rate before confirming
Double-check the recipient's IBAN and full name — or the company's legal name
After the Transfer
You may also be able to view Transaction details and save the address or IBAN for future use. The transfer will also appear in your transaction history.
FAQ
Why can’t I send to this crypto address?
Why can’t I send to this crypto address?
This usually means the address is invalid, unsupported, or not available for the selected currency/network. Try checking:
the wallet address
the selected currency
the selected network
Can I send funds from one currency and have the recipient receive another?
Can I send funds from one currency and have the recipient receive another?
Yes, in some transfer flows Kolo may convert your balance before sending. You’ll see the final amount, exchange rate, and fee on the review screen before confirmation.
Where can I check the status of my transfer?
Where can I check the status of my transfer?
You can check it in your transaction history and in Transaction details after the transfer is created.
Why is my transfer still processing?
Why is my transfer still processing?
Some transfers take longer depending on the transfer type, network load, bank processing time, or additional checks.
Need Help?
If you are unsure about the recipient details or something does not look right before confirmation, contact Support before sending funds.