With your Kolo Card, you can choose which balances are used for card payments. You can enable, disable, and reorder spending balances directly in the app.
How To Manage Spending Balances
Open the Kolo app
Go to Card details
Tap Spend from
Open Spending balances
You will see:
Enabled balances — balances used for card payments
Off for now — balances not used for card payments
You can:
turn balances on or off
reorder enabled balances
Payments use balances in priority order, from top to bottom. The top balance is used first.
How Payments Are Processed
When you make a card payment:
the system checks your Enabled balances in order
the first balance with enough funds is used
if the first balance does not have enough funds, the system may try to use the next one along with previous.
If sum of your enabled balances won't have enough funds, the payment may be declined.
Important Notes
Spending balances are configured per profile.
Disabled balances are not used until you enable them again.
Reordering balances changes the payment priority.
Need Help?
If a payment was declined or a balance was not used as expected, contact support and share the transaction ID.