Fee Overview
Fee Type | Amount |
Crypto deposit | 0% |
Card top-up (card-to-card) | 1% (EUR cards only) |
Card transaction (conversion fee) | 1% |
Card issuance | Free |
Monthly account fee | None |
Foreign exchange (FX) | Visa network rate + 1% (pass-through) |
Crypto withdrawal | Fixed fee per network and asset (see Withdrawal Fees section) |
Depositing crypto to your Kolo account is free — there are no fees on incoming transfers, across all supported assets and networks.
Card Transaction Fee
When you make a payment with your Kolo Card, a 1% conversion fee is applied. This fee is the same for both personal and business accounts, and it covers the crypto-to-fiat conversion that happens instantly at the moment of payment.
💡 Note: Some business accounts may have custom fee arrangements. If you believe this applies to you, please contact support for details.
Card Issuance & Maintenance
Card issuance — Free
Monthly maintenance — None
To issue a card, you need to top up your account with a minimum amount equivalent to $10 or 10€ (depending on the card type and asset). For exact minimum deposit requirements, please refer to our dedicated Personal Card Activation article.
How the 1% Fee Works — Balance Considerations
When you pay with your Kolo Card, the system deducts the payment amount plus 1% conversion fee from your digital asset balance.
On top of that, a small slippage buffer (approximately 1%) is temporarily reserved to account for potential price fluctuations during the conversion. This applies to all digital assets.
Example (USD card)
If you make a $100 purchase:
Component | Amount |
Payment amount | $100.00 |
1% conversion fee | $1.00 |
Total deducted from balance | e.g. 101 USDC |
Recommended balance (incl. slippage buffer) | ~$102.01 |
Important: Always keep slightly more on your balance than the payment amount + 1% fee. The slippage buffer ensures your transaction goes through smoothly even if the exchange rate shifts during processing. Any unused buffer is returned to your balance.
Paying from a balance that differs from your card's settlement currency
Your card has a settlement currency that depends not only on your card type (USD card → USD, EUR card → EUR), but also on your account type and your country of verification. If you pay from a balance in a different currency, Kolo converts that balance into the settlement currency. The standard 1% conversion fee and any Visa FX fee still apply.
Foreign Exchange (FX) Fees
When you pay in a currency other than USD (for example, EUR in Europe):
The FX conversion is handled by Visa at their network rates.
The applicable rate is the Visa exchange rate + 1%.
This is a pass-through fee — Kolo does not earn on foreign exchange.
You can check current Visa exchange rates on the Visa website.
USD payments at non-US merchants incur +1% (USD card issuer fee), added on top of the standard 1% conversion fee.
Choosing Currency at the Terminal
When paying at a physical terminal, you may be asked to choose a currency. Always select the local currency of the country you're in — for example, EUR in Portugal, PLN in Poland, AED in UAE, GBP in United Kingdom, etc.
Why? If you choose the local currency, Visa performs the conversion using their network rates, which are better than local bank FX rates in 99% of cases.
💡 Pro tip: Only choose USD if the merchant is actually billing in USD (like US-based online stores). Otherwise, always go with the local currency.
Withdrawal Fees
Crypto and fiat withdrawals on Kolo use a fixed fee per (network, asset, direction). The exact withdrawal fee depends on the network and asset you choose, and the most up-to-date fees are shown directly in the app at the moment you set up a withdrawal. If a combination of network and asset is not available in the app, Kolo does not support that combination — it cannot be withdrawn on that network.
⚠️ Important: An asset can only be withdrawn on the supported networks. For example, BTC is only withdrawable via the Bitcoin network — not Ethereum or any other chain. If you want to send funds to an Ethereum-based address, withdraw an ERC-20 asset (USDT, USDC, ETH, etc.) instead.