Fees & Pricing

Depositing crypto to your Kolo account is free — there are no fees on incoming transfers, across all supported assets and networks.

When you make a payment with your Kolo Card, a 1% conversion fee is applied. This fee is the same for both personal and business accounts, and it covers the crypto-to-fiat conversion that happens instantly at the moment of payment.

To issue a card, you need to top up your account with a minimum amount equivalent to $10 or 10€ (depending on the card type and asset). For exact minimum deposit requirements, please refer to our dedicated Personal Card Activation article.

When you pay with your Kolo Card, the system deducts the payment amount plus 1% conversion fee from your digital asset balance.

On top of that, a small slippage buffer (approximately 1%) is temporarily reserved to account for potential price fluctuations during the conversion. This applies to all digital assets.

If you make a $100 purchase:

Two separate fees can appear on a card payment, and they are triggered by different things:

Your card's settlement currency depends on your card type (USD card → USD, EUR card → EUR), and also on your account type and your country of verification.

* A separate +1% USD card issuer fee applies to USD payments at non-US merchants — see the FX section below.

The currency of the balance you pay from does not change this table: converting your balance is what the 1% conversion fee covers. Only the payment currency and your card's settlement currency decide whether a Visa FX fee is charged.

Keep a slippage buffer on your balance on top of this total, as described in How the 1% Fee Works above.

Here the payment currency (USD) differs from the card's settlement currency (EUR), so both fees apply: Visa converts USD to EUR at the Visa rate plus the EUR-card surcharge for that currency, and the 1% conversion fee is charged on top.

If you pay from a balance in a currency other than your card's settlement currency (USD card → USD, EUR card → EUR), Kolo converts that balance into the settlement currency. This conversion is what the standard 1% conversion fee covers, and it does not by itself add a Visa FX fee.

Whether a Visa FX fee is charged depends only on the payment currency versus your card's settlement currency — see Which Fees Apply to Your Payment above.

When you pay in a currency other than your card's settlement currency, the FX conversion is handled by Visa at their network rates, with a surcharge that depends on your card:

You can check current Visa exchange rates on the Visa website.

When paying at a physical terminal, you may be asked to choose between the local currency of the country and your card's own currency. Always select the local currency of the country you're in — for example, EUR in Portugal, PLN in Poland, AED in UAE, GBP in United Kingdom, etc.

Why? If you choose the local currency, Visa performs the conversion using their network rates plus the surcharge for your card, which is better than the merchant's own conversion in 99% of cases. If you choose your card's currency, the merchant converts the amount at their own rate — this is called Dynamic Currency Conversion. It avoids the Visa FX fee, but the merchant's rate is normally worse than the Visa rate plus surcharge, so you end up paying more.

Crypto and fiat withdrawals on Kolo use a fixed fee per (network, asset, direction). The exact withdrawal fee depends on the network and asset you choose, and the most up-to-date fees are shown directly in the app at the moment you set up a withdrawal. If a combination of network and asset is not available in the app, Kolo does not support that combination — it cannot be withdrawn on that network.