You may need your PIN for some card payments, especially when using your card at physical terminals or when a payment provider asks for additional card verification.
PIN setup is available for USD cards only. It is not available for EUR cards.
Before You Start
Make sure that:
Your USD Kolo card is already active
You are signed in to your Kolo account
You have access to the card details screen
Choose a PIN that is easy for you to remember but hard for others to guess. Simple PINs aren't accepted:
Repeated numbers, such as
1111Sequential numbers, such as
1234
Also avoid using your birth year.
How to Set Up Your PIN
Open Kolo
Go to Wallet
Select your USD card
Tap Set up PIN code
Enter a 4-digit PIN
Repeat the same PIN to confirm it. Make sure both PIN entries are exactly the same.
Once confirmed, your PIN will be saved for the card
Security Tips
To keep your card safe:
Do not share your PIN with anyone
Do not write it down in an easy-to-find place
Do not use the same PIN as your phone unlock code
Avoid simple or predictable combinations
Kolo Support will never ask you to share your card PIN, CVV, full card number, SMS code, email code, or 2FA code.
FAQ
Can I use my card without setting a PIN?
Can I use my card without setting a PIN?
Yes. In many online payments, a PIN is not required. However, some in-person payments or payment terminals may ask for a PIN. Setting it up helps avoid payment issues when a PIN is needed.
Can I change my PIN later?
Can I change my PIN later?
If PIN change is available in your card settings, open your card details and follow the PIN setup or change flow. If you cannot find this option, contact Kolo Support.
What should I do if I forgot my PIN?
What should I do if I forgot my PIN?
Open your card settings and check whether you can reset or set up the PIN again. If the option is not available, contact Kolo Support for help.
What Happens If I Enter the Wrong PIN Too Many Times?
What Happens If I Enter the Wrong PIN Too Many Times?
For security, your card is locked automatically after too many incorrect PIN attempts. Contact Support to restore access to your card.
Is my PIN the same as my 2FA code?
Is my PIN the same as my 2FA code?
No. Your card PIN and 2FA code are different. Your card PIN is used for card payments when required. Your 2FA code is used to protect your Kolo account and confirm sensitive actions.
Can I set a PIN for my EUR card?
Can I set a PIN for my EUR card?
No. PIN setup is not available for EUR cards.
Need Help?
If you can't set up or reset your PIN, contact Support.