You can temporarily lock your Kolo card or terminate it permanently. Here's the difference and how to do both.
| Lock | Terminate |
Type | Temporary | Permanent |
Can be undone | ✅ Unlock anytime | ❌ |
Your funds | Stay in your wallet | Stay in your wallet |
Where to Find Card Settings
After you receive the card, it will appear in your Wallet tab. You can open all card settings in either of these ways:
Wallet → select your card
Wallet (upper right corner) → Slider icon
Locking a Card (Temporary)
What it does
Temporarily blocks card payments while the card is locked
You can unlock the card anytime
When to use it
Your card details might be exposed
You see a suspicious transaction
How to lock your card
Open Wallet and select your card
Tap Lock card
Confirm by tapping Lock card
Pitfalls to know
While locked, the card cannot be used for card payments in stores or online payments. If a payment is failing, make sure the card is unlocked before troubleshooting anything else.
Your card may also be locked automatically after too many incorrect PIN attempts. In this case, contact Support.
Tip: If you just need a temporary pause (for example, you misplaced your phone or suspect suspicious activity), lock the card.
Terminating a Card (Permanent)
What it does
Permanently closes the card
The card will be gone for good
Subscriptions and linked services connected to this card will stop working
You cannot recover the same card after termination — once terminated, the card's credentials become invalid, and merchants will no longer be able to charge you
Personal accounts can have up to 3 active cards at the same time. Frequent card termination and reissue may limit your ability to issue new cards in the future.
When to use it
Your card data is lost or stolen and you do not want it to ever work again
You no longer want to use this card and you are comfortable updating subscriptions elsewhere
How to terminate your card
Open Wallet and select your card
Tap Terminate card
Read the warnings carefully
Check the confirmation box that you understand the action is permanent
Tap Terminate card
Termination is permanent. Only terminate the card if you are sure you will never use it again.
What Happens to Your Funds
If you close (terminate) your card, the money is not lost. Your card is linked to your wallet, so closing the card does not affect your balance.
Need Help?
If you can't lock, unlock, or terminate your card, contact Support.