Where to find card settings
After you receive the card, it will appear in your Wallet tab.
You can open all card settings in either of these ways:
Wallet → select your card
Wallet (upper right corner) → Slider icon
Locking a card (temporary)
What it does
Temporarily blocks card payments while the card is locked.
You can unlock the card anytime.
When to use it
Your card details might be exposed.
You see a suspicious transaction.
How to lock your card
Open Wallet and select your card
Tap Lock card
Confirm by tapping Lock card
Pitfalls to know
While locked, the card cannot be used for:
Card payments in stores
Online payments
If a payment is failing, make sure the card is unlocked before troubleshooting anything else.
💡 If you just need a temporary pause (for example, you misplaced your phone or suspect suspicious activity), lock the card.
Terminating a card (permanent)
What it does
Permanently closes the card.
The card will be gone for good.
Subscriptions and linked services connected to this card will stop working.
You cannot recover the same card after termination.
💳 Personal accounts can have up to 3 active cards at the same time.
We do not recommend issuing more than 5 cards in total, as additional restrictions may apply.
Frequent card termination and reissue may limit your ability to issue new cards in the future.
When to use it
Your card data is lost or stolen and you do not want it to ever work again.
You no longer want to use this card and you are comfortable updating subscriptions elsewhere.
How to terminate your card
Open Wallet and select your card.
Tap Terminate card.
Read the warnings carefully.
Check the confirmation box that you understand the action is permanent.
Tap Terminate card.
Pitfalls to know
❗️If you are sure you will never use this card again, terminate the card. Termination is permanent.
Need help?
Contact our support team.