Here's how card design works in the Kolo app and how to refresh it in Apple Wallet and Google Wallet.
Changing Your Card Design in the Kolo App
If card design customization is available for your account, you can change it directly in the Kolo app:
Open the Kolo app
Go to Card Details
Select the design option (if available)
Choose your preferred design
If you do not see a design selection option, this feature is currently not available for your card type or account.
Mobile Wallet Appearance
Mobile wallets (Apple Wallet, Google Wallet) do not allow manual design changes directly inside their apps. If you update your card design in the Kolo app, you may need to remove and re-add the card to refresh how it appears in your mobile wallet.
Apple Wallet
Step 1: Remove the card
Open the Wallet app
Select your Kolo card
Tap More (•••)
Tap Remove Card
Step 2: Add the card again
Open the Kolo app
Open your card
Tap Add to Apple Pay
Follow the on-screen instructions
In most cases, the updated design will appear after re-adding the card.
Google Wallet (Android)
Google Wallet does not support manual design switching. To refresh the appearance:
Open Google Wallet
Select your Kolo card
Remove the card
Re-add the card from the Kolo app using Add to Google Pay
The updated design may appear after re-adding the card.
Samsung Wallet
Kolo cards (USD and EUR) can't be added to Samsung Wallet at the moment. On Samsung devices, use Google Wallet instead. See Add Your Kolo Card to Apple Pay, Google Pay and More.
Important Notes
Removing a card from a mobile wallet does not cancel or block the card.
Your balance and transaction history remain unchanged.
Mobile wallets control how cards are displayed.
Some design updates may take time to reflect.
FAQ
Will changing my card design affect my transactions?
Will changing my card design affect my transactions?
No. Changing your card design does not delete your transaction history, cancel subscriptions, change your card number, or affect your balance. It only updates the visual appearance of the card.
I don't see the updated design after re-adding the card
I don't see the updated design after re-adding the card
If the design does not update after removing and re-adding the card, please contact Support for assistance.
I don't see the option to change the card design in the Kolo app
I don't see the option to change the card design in the Kolo app
Card design customization is not available for all users. If you do not see the option in your app, it means this feature is currently not available for your card type or account.
Need Help?
If your card appearance does not update after re-adding it, contact Support and share your device type, the mobile wallet you use, and your card type.