Skip to main content

Card Appearance & Customization

This article explains how card appearance works in the Kolo app and in supported mobile wallets, including Apple Wallet, Google Wallet, and Samsung Wallet.

Updated over a month ago

Changing Your Card Design in the Kolo App

If card design customization is available for your account, you can change it directly in the Kolo app:

  1. Open the Kolo app

  2. Go to Card Details

  3. Select the design option (if available)

  4. Choose your preferred design

If you do not see a design selection option, this feature is currently not available for your card type or account.

Mobile Wallet Appearance

Mobile wallets (Apple Wallet, Google Wallet, Samsung Wallet) do not allow manual design changes directly inside their apps.

If you update your card design in the Kolo app, you may need to remove and re-add the card to refresh how it appears in your mobile wallet.

Apple Wallet

To refresh the card design:

Step 1: Remove the card

  1. Open the Wallet app

  2. Select your Kolo card

  3. Tap More (•••)

  4. Tap Remove Card

Step 2: Add the card again

  1. Open the Kolo app

  2. Go to Card Details

  3. Tap Add to Apple Pay

  4. Follow the on-screen instructions

In most cases, the updated design will appear after re-adding the card.

Google Wallet (Android)

Google Wallet does not support manual design switching.

To refresh the appearance:

  1. Open Google Wallet

  2. Select your Kolo card

  3. Remove the card

  4. Re-add the card from the Kolo app using “Add to Google Pay”

The updated design may appear after re-adding the card.

Samsung Wallet

Samsung Wallet also does not allow manual design changes.

To refresh the design:

  1. Open Samsung Wallet

  2. Remove your Kolo card

  3. Re-add it from the Kolo app following the wallet setup process

The appearance should update after re-adding the card.

Important Notes

  • Removing a card from a mobile wallet does not cancel or block the card.

  • Your balance and transaction history remain unchanged.

  • Mobile wallets control how cards are displayed.

  • Some design updates may take time to reflect

Troubleshooting

Will Changing My Card Design Affect My Transactions?

No. Changing your card design does not:

  • Delete your transaction history

  • Cancel subscriptions

  • Change your card number

  • Affect your balance

It only updates the visual appearance of the card.

I Don’t See the Updated Design After Re-Adding the Card

If the design does not update after removing and re-adding the card, please contact support for assistance.

I Don’t See the Option to Change the Card Design in the Kolo App

Card design customization is not available for all users.

If you do not see the option in your app, it means this feature is currently not available for your card type or account.

Need Help?

If your card appearance does not update after re-adding it, contact support and specify:

  • Your device type

  • The mobile wallet used

  • Your card type

We will help you check the configuration.

Did this answer your question?