Kolo may send email notifications for certain actions related to your account or operations. These emails can include links, instructions, confirmations, or requested files.
Always check the sender: official Kolo emails come only from the @kolo.in or @kolo.xyz domain.
What Emails You May Receive
Depending on the action, Kolo may send emails such as:
Requested statements or reports
Confirmation links
Instructions for the next step
Operation-related updates
Support communication
Not every action triggers an email notification.
When Emails Usually Arrive
Some emails are sent almost immediately. Others may take a little longer, depending on the type of request. If you don't see the email right away, wait a few minutes and check all mail folders.
Why an Email May Not Arrive
There can be a short delivery delay (up to 5 minutes)
The email was filtered into Spam, Promotions, Updates, or another folder
Your email provider delayed or blocked delivery
The request is still being processed
The email was sent to a different address linked to your account or request
What to Check First
Check your Inbox
Check Spam, Promotions, Updates, and All Mail
Search for emails from Kolo
Wait a few more minutes and check again
Make sure you are checking the correct email address
Still Can't Find the Email?
Contact Support and share what action you completed, what email you expected, which email address you checked, and when you expected to receive it.