Services is your personal menu of features — a single place where you can see the features that are opened from Services and start using them.
How to Find Services
Getting there takes just a couple of taps:
Open your wallet's home screen → tap your profile icon in the top-right corner
In your profile → tap Services
And you're in — you'll see the features that are available from Services in one place.
What You'll Find in Services
Right now, depending on your account, you might see options such as:
Transfer to IBAN — send EUR to friends, family, or businesses with bank accounts at banks that support SEPA payments (EU/EEA and other SEPA countries). See EUR IBAN Withdrawals.
EUR card — open a card that's great for everyday payments across Europe.
Your list is tailored to you, so it may look different from someone else's. If a feature isn't showing up, it isn't available for your account right now. Access may expand later — and if you think a feature should be available to you, contact Support and we'll check your case.
Unlocking a Feature That Needs a Quick Verification
Some features ask you to complete a quick identity verification before you can start. If you tap one and see a prompt to verify, don't worry — the whole process usually takes just a couple of minutes, and we'll guide you through every step.
See what you're unlocking. We'll start by showing you the benefits of the feature, so you know exactly what you're getting.
Accept the policies. Review and accept our Terms of Use and Privacy Notice to continue.
Complete the identity check. This takes about two minutes. Depending on the feature, you may be asked to confirm a few profile details, answer a short questionnaire, upload an ID document, take a selfie, or add proof of address.
You're done. Once everything is submitted, you'll see a Completed screen — we'll review your details and let you know what's next.
Tip: Have your ID document ready before you start to make verification even faster.
What Happens Next
Once you've submitted everything, we'll review your details and send you a notification and an email with the result:
Result | What it means |
✅ You're all set | Your feature is ready. Just open the app to start using it. |
We need one more thing | Something in your documents wasn't fully clear or didn't meet our requirements. Open the app to resubmit. |
❌ We couldn't approve it | Access to this feature wasn't granted. This decision is final and applies only to this feature: your Kolo account and all other features stay available as usual. |
After a successful review, the feature's status in Services changes to Active.
Need Help?
If you run into any issues during verification, contact Support and share a screenshot of the screen you're stuck on.