You may need to share a transaction ID with Kolo Support so we can check a specific operation in your account.
Situation | What to share |
The transaction is visible in Kolo | Kolo transaction ID |
An incoming crypto deposit is not visible in Kolo yet | Blockchain TxID (transaction hash) |
What Is a Kolo Transaction ID?
The Kolo transaction ID is an internal ID assigned to a transaction shown in your Kolo app. Support may ask for this ID to locate and review the exact transaction faster.
Where to Find the Kolo Transaction ID
You can find the Kolo transaction ID in the transaction details screen, but only if the transaction is already visible in Kolo.
Open Wallet
Tap Transactions
Select the transaction you need
Open the transaction details
Scroll to the bottom of the screen
Find the ID field
This is the Kolo transaction ID.
When to Use the Kolo Transaction ID
The transaction already appears in your Kolo app
Support asks for the internal Kolo transaction ID
You need help with a specific visible operation
What If the Transaction Is Not Visible in Kolo?
If the transaction is not visible in Kolo yet, the Kolo transaction ID will not be available in the app.
For incoming crypto deposits, use the blockchain transaction hash instead. It may also be called a TxID or transaction hash. You can usually find it in:
The sending wallet
The sending exchange
The blockchain explorer
FAQ
How is a Kolo transaction ID different from a blockchain TxID?
How is a Kolo transaction ID different from a blockchain TxID?
A Kolo transaction ID is an internal ID for a transaction shown in the Kolo app. It helps Kolo Support find the operation in Kolo.
A blockchain TxID is a public transaction hash for a crypto transfer on the blockchain. It helps track the transfer on-chain using a blockchain explorer.
Need Help?
Contact Support and share the Kolo transaction ID or the TxID, the amount, and the approximate time of the transaction.