Kolo

For now, please avoid sending deposits to Kolo directly from HTX.

Recent regulatory actions involving HTX may trigger extra compliance checks. As a precaution, deposits sent directly from HTX can be delayed, require additional review, or fail to complete.

To top up your Kolo wallet, use another supported wallet or exchange.

Check whether the deposit appears in your Kolo wallet.

If it’s not visible, contact Kolo Support and share transaction hash / TxID.

Do not send the same deposit again while it’s being checked.

1. Check whether the deposit appears in your Kolo wallet.
2. If it’s not visible, contact Kolo Support and share transaction hash / TxID.
3. Do not send the same deposit again while it’s being checked.

To avoid blocks and delays in the future, we recommend:

checking addresses through open AML services before sending — these show the risk level of an address;

not using platforms that appear on sanctions lists.

1. checking addresses through open AML services before sending — these show the risk level of an address;
2. not using platforms that appear on sanctions lists.

___________________________________________________________

No. This notice only applies to new deposits coming directly from HTX. Your existing Kolo balance and other features are not affected.

We don’t have a confirmed timeline yet. We’ll share updates when deposits from HTX can be used normally again.

Deposits from HTX — What You Need to Know

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Deposits from HTX — What You Need to Know

What you should do instead

If you already sent a deposit from HTX

To avoid blocks and delays in the future, we recommend:

FAQ

Are my existing funds in Kolo affected?

When will deposits from HTX work again?