Recent regulatory actions involving HTX may trigger extra compliance checks. As a precaution, deposits sent directly from HTX can be delayed, require additional review, or fail to complete.
For now, please avoid sending deposits to Kolo directly from HTX.
What You Should Do Instead
To top up your Kolo wallet, use another supported wallet or exchange.
If You Already Sent a Deposit From HTX
Check whether the deposit appears in your Kolo wallet.
If it’s not visible, contact Kolo Support and share the transaction hash / TxID.
Do not send the same deposit again while it’s being checked.
How to Avoid Blocks and Delays in the Future
Check addresses through open AML services before sending — these show the risk level of an address.
Don't use platforms that appear on sanctions lists.
FAQ
Are my existing funds in Kolo affected?
Are my existing funds in Kolo affected?
No. This notice only applies to new deposits coming directly from HTX. Your existing Kolo balance and other features are not affected.
When will deposits from HTX work again?
When will deposits from HTX work again?
We don’t have a confirmed timeline yet. We’ll share updates when deposits from HTX can be used normally again.
Need Help?
If your HTX deposit hasn't arrived, contact Support and share the transaction hash / TxID.