Prerequisites
Before activating your card, you must complete KYC verification. Once your identity is verified, you can proceed to card activation.
How to Activate Your Card
Step 1: Make Your First Deposit
To activate your card, deposit a minimum amount in one of the supported stablecoins:
Minimum deposit amounts:
10 USDT (Tether)
10 USDC (USD Coin)
10 DAI
9 EURC (Euro Coin)
9 EURI
💡 Once your deposit is successfully confirmed, a card issuing request will be created automatically.
Step 2: Card Issuing
After your deposit is confirmed:
The card issuing process begins automatically
Typical processing time: up to 10 seconds
The minimum deposit amount will be deducted from your balance
You'll receive an automatic card issue bonus (refund) in USD
Card Issue Bonus
The amount you deposited for activation is refunded as a card issue bonus in USD:
✅ Can be spent immediately with your card
❌ Cannot be withdrawn or exchanged
This bonus is designed to help you start using your card right away.
Activation Delays
While card activation usually takes only 10 seconds, delays can occasionally occur.
What happens during a delay?
You'll see the "Card Activation" screen with a loading indicator
Our technical team is automatically notified when issuing takes longer than 10 seconds
The team works to resolve the issue immediately
When to contact support
If your card is not issued within 1 hour, we recommend contacting support. However, this is extremely rare.
⏱️ Pro tip: Most activation delays are resolved automatically within minutes. If you see the loading screen, your request is being processed.
Multiple Cards and Profiles
Kolo allows you to manage multiple profiles and cards with the following limits:
Profile Limits
You can create up to 10 profiles in your account
Each profile can have only 1 active card at a time
Active Card Limits
You can have up to 3 active cards across all profiles at any given time
To issue a 4th card, you'll need to terminate one of your existing active cards first
Example scenarios:
✅ Profile A: 1 active card, Profile B: 1 active card, Profile C: 1 active card = 3 active cards total (allowed)
❌ Profile A: 1 active card, Profile B: 1 active card, Profile C: 1 active card, Profile D: attempting to activate = 4 active cards (not allowed)
Adding to Apple Pay / Google Pay
Once your card is activated, you can add it to your mobile wallet:
Apple Pay (iPhone, Apple Watch)
Google Pay (Android devices)
Quick Summary
Topic | Details |
Minimum deposit | 10 USDT/USDC/DAI or 9 EURC/EURI |
Typical activation time | Up to 10 seconds |
Card issue bonus | Refunded in USD, spendable but not withdrawable |
Max profiles | 10 profiles per account |
Max active cards | 3 cards at any time |
Cards per profile | 1 active card per profile |
When to contact support | If activation takes more than 1 hour |
Need help? If you're experiencing issues with card activation, please contact our support team.