Where to Find Statements & Confirmations
The Statements & confirmations section location depends on your account type:
Account type | Location |
Personal | Profile → Statements & confirmations |
Business | My Company → Statements & confirmations |
Open the section to see the list of available documents and pick the one you need.
How to Request a Document
Step 1. Choose the Document
Kolo offers four documents:
Document | What it includes |
Balance Statement | Wallet balance activity for the selected period |
Card Statement | Card transactions for the selected period |
Balance Snapshot | Current balances for your wallets at the moment of request |
Letter of Good Standing | Official proof of your account status |
Generate a Balance Statement for one balance, several balances, or all balances, and a Card Statement for one card, several cards, or all cards.
Only active wallets can be selected; closed wallets aren't shown for Balance Snapshot and Letter of Good Standing
All documents are generated in English, regardless of your app language
Step 2. Choose the Date Range
Generate a statement for any custom period.
Date range rules:
Maximum period: 12 months
Balance Statement defaults:
Start date: current date
End date: current date
Card Statement defaults:
Start date: beginning of current month
End date: current date
Statements cannot exceed 12 months.
Balance Snapshot and Letter of Good Standing have no date range — Balance Snapshot captures balances as of the request, and Letter of Good Standing reflects your current status.
Step 3. Send the Document to Your Email
After selecting your options, tap Send to my email.
What happens next:
Kolo generates your document
You see a confirmation screen
The document is sent to your current account email
The email contains a download link valid for 24 hours
⚠️ Important: Statements are only sent to your account email.
💡 Pro tip: No need to wait on screen—the process continues even if you navigate away.
What's Included
Statement content depends on the type you selected and follows Kolo's statement rules.
Balance Statement includes:
Deposits
Withdrawals
Transfers
Conversions
Other wallet activity
A wallet name
Card Statement includes:
Card transactions for selected cards
Transaction dates
Transaction amounts
Transaction statuses
Balance Snapshot includes a snapshot of your current wallet balances at the moment of request.
Letter of Good Standing includes an official confirmation of your account status, and your current balances if you enable Include current balances on file.
⚠️ Important: Declined transactions are excluded and don't affect balances.
Statement Fields Explained
The exact columns in your statement depend on the statement type you selected.
Balance Statement fields
A Balance Statement may include the following fields:
Field | What it means |
Profile ID | The identifier of the wallet profile where the transaction was recorded. |
Transaction ID | The unique ID of that wallet transaction in Kolo. |
Transaction Date (UTC) | The date and time when the transaction was recorded, shown in UTC. |
Type | The transaction direction or category, for example incoming or outgoing wallet activity. |
Details | Extra information about the transaction, such as the destination, source, or network details. |
Amount | The transaction amount. Incoming amounts are usually shown as positive values, and outgoing amounts as negative values. |
Balance After | The wallet balance after this transaction was applied. |
Card Statement fields
A Card Statement may include the following fields:
Field | What it means |
Card | The card connected to the transaction. |
Transaction ID | The unique ID of the card transaction in Kolo. |
Transaction Date (UTC) | The date and time when the card transaction was recorded, shown in UTC. |
Transaction Type | The type of card operation. |
Status | The current/final transaction status shown in the statement. |
Merchant Name | The name of the merchant that processed the card payment. |
MCC | Merchant Category Code — a standard code that describes the merchant business type. |
Acquirer Country | The country of the merchant’s acquiring bank or payment processor. |
Original Amount | The transaction amount in the merchant’s original currency. |
Original Currency | The currency used by the merchant. |
Amount | The amount recorded in the card statement after processing. |
Currency | The currency of the amount shown in the statement. |
Document Comparison
Here's a quick overview of all four documents:
Document | Formats | Date range | Wallet/card selection | KYC needed |
Balance Statement | CSV, PDF | Yes | Yes | PDF only |
Card Statement | CSV, PDF | Yes | Yes | PDF only |
Balance Snapshot | CSV | No | Active wallets | No |
Letter of Good Standing | No | Optional (active wallets) | Yes |
Need Help?
If you're unsure which statement to choose or haven't received your email, contact our support team.