Where to Find Statements
The Statement section location depends on your account type:
Account type | Location |
Personal | Profile → Statement |
Business | My Company → Statement |
Open the Statement section to choose your statement type.
How to Request a Statement
Step 1. Choose the Statement Type
Kolo supports two statement types:
Statement type | What it includes |
Balance Statement | Wallet balance activity for the selected period |
Card Statement | Card transactions for the selected period |
Choose Balance Statement for wallet-related activity.
Choose Card Statement for card transactions.
Generate a Balance Statement for one balance, several balances, or all balances, and a Card Statement for one card, several cards, or all cards.
Selecting multiple balances or cards creates one CSV file for the entire request.
Step 2. Choose the Date Range
Generate a statement for any custom period.
Date range rules:
Maximum period: 12 months
Balance Statement defaults:
Start date: current date
End date: current date
Card Statement defaults:
Start date: beginning of current month
End date: current date
⚠️ Important: Statements cannot exceed 12 months.
Step 3. Send the Statement to Your Email
After selecting the statement type, balances or cards, and date range, tap Send to my email.
What happens next:
Kolo generates your statement
You see a confirmation screen
The statement is sent to your current account email
The email contains a download link valid for 24 hours
⚠️ Important: Statements are only sent to your account email.
💡 Pro tip: No need to wait on screen—the process continues even if you navigate away.
What's Included in the Statement
Statement content depends on the type you selected and follows Kolo's statement rules.
Balance Statement includes:
Deposits
Withdrawals
Transfers
Conversions
Other wallet activity
Card Statement includes:
Card transactions for selected cards
Transaction dates
Transaction amounts
Transaction statuses
⚠️ Important: Declined transactions are excluded and don't affect balances.
Need Help?
If you're unsure which statement to choose or haven't received your email, contact our support team.
When contacting support, include:
Statement type
Date range
Whether you selected balances or cards
Your account email address
A screenshot, if available
More details help us resolve issues faster.